Return Policy
THERE ARE NO REFUNDS. ALL PURCHASES ARE FINAL
All jewelry is GUARANTEED to be free from defects in craftsmanship and materials on delivery. Should the jewelry fail, and examination reveals it was due to negligence on our part I will repair or replace the item at no additional cost.
Non commissioned currently available jewelry that is not created as a special or custom order may be returned for CREDIT or EXCHANGE within 7 days* received as long as the item is in its original, unused condition, with no missing, broken, or exchanged stones and the finish of both metal and stone(s) is unscratched and unmarred. Call before returning the item to obtain a return authorization number, otherwise the package cannot be accepted. Any scratched, altered, blemished, used/worn or broken items are not eligible for a refund or exchange unless the damage occurred during the original shipment, or unless the item(s) were flawed due to our fabrication error. Original shipping charges and credit card fees (if any) are not refundable.
IF YOU FEEL THAT YOU HAVE A PROBLEM WITH YOUR PURCHASE. PLEASE CONTACT US DIRECTLY. WE WILL MAKE EVERY EFFORT TO MAKE YOU HAPPY WITH YOUR JEWELRY PURCHASE...YOU ARE OUR BEST ADVERTISEMENT!!
Custom order or commissioned jewelry. Pieces that are created as a special order and/or custom design, a custom order, or jewelry that requires modification such as exchanging stones and is ordered on a commission basis is not returnable. My guarantee is that the piece will match the final design you approved including the dimensions, type of stone(s) and metals (gold or silver). Note that all handmade jewelry will differ slightly due to the nature of the craft and may include minor variations in the overall size of the piece(s) and/or minor differences in the stone colors and shape.
Any item that is customized (adding stones, changing stones, etc.) is not returnable for refund.
* Unless special arrangements are made with us in advance.
For your security, if you wish to return a non commissioned/non custom order, please return item(s) with an insured courier (USPS Insured, FedEx, UPS) and retain your shipping receipt. Jerry & Fran Harr are not responsible for item(s) lost or damaged in transit.
Wearable Metal Art by Design © 2011
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